Refund and Returns Policy

1. Digital Products & Online Courses (Including Live Zoom Classes)

Refund Policy – Digital Products

• All digital products, including online courses, live Zoom classes, recordings, and downloadable materials, are non-refundable.

• Once payment is completed and access is provided, no refunds, cancellations, or exchanges will be allowed.

• This applies even if the course is not attended, partially attended, or missed due to personal reasons.

Course Access

• After successful purchase, course access details (such as Zoom meeting link, ID, and password) will be shared.

• Course access is non-transferable and valid only for the registered user.

Technical Issues

• In case of verified technical issues from our side (such as class cancellation without rescheduling), we will provide an alternative solution such as rescheduling or access to recordings, at our discretion.

• Refunds for digital products are not guaranteed and will be considered only in exceptional cases.

2. Physical Products (Materials, Kits, or Merchandise)

Return Policy – Physical Products

• We accept returns only for damaged, defective, or incorrect products.

• Return requests must be raised within 48 hours of delivery.

• The product must be unused, in original condition, and returned with original packaging.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items due to customer handling

• Products returned without original packaging

• Customized or made-to-order items

• Items reported after the return window

3. Refund Policy – Physical Products

• Once the returned product is received and inspected, eligible refunds will be processed.

• Refunds will be issued to the original payment method.

• Shipping charges (if any) are non-refundable, unless the return is due to our error.

• Refund processing may take 7–10 business days after approval.

4. Shipping Policy

Shipping Process

• Physical products will be dispatched within 3–7 business days after order confirmation.

• Delivery timelines may vary depending on location and courier service.

Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned at checkout.

• Any delays caused by courier partners, weather conditions, or unforeseen circumstances are beyond our control.

5. Return Shipping

• For approved returns due to damage or incorrect items, return shipping instructions will be provided.

• Customers must follow the return instructions shared by our support team.

• Unauthorized returns will not be accepted.

6. Policy Acceptance

By purchasing any digital or physical product from our platform, you acknowledge and agree to this Refund, Return & Shipping Policy.

For any questions or clarifications, please contact our support team before making a purchase.